Last updated: 27 July 2026
1. About us
This website, infinityhomehub.com.au, is operated by Infinity Home Hub (ABN 47 288 263 727) (“Infinity Home Hub”, “we”, “us”, “our”). We are an online-only home decor retailer based in Melbourne, Victoria, Australia.
You can contact us at:
- Email: support@infinityhomehub.com.au
- Phone: 03 9123 4229
2. Acceptance of these terms
By accessing this website, creating an account, or placing an order, you agree to these Terms & Conditions and to our Privacy Policy. If you do not agree, please do not use this website.
These terms apply to your use of the website and to every order you place with us.
3. Eligibility
To place an order you must be at least 18 years old and legally able to enter into a binding contract. If you are under 18, you may only use this website with the involvement of a parent or guardian.
4. Your account
You may create an account to track orders and manage your details. You are responsible for keeping your login credentials secure and for activity that occurs under your account. Please tell us promptly if you believe your account has been accessed without your authorisation.
We may suspend or close an account where we reasonably believe it has been used fraudulently or in breach of these terms. Where we do so, we will tell you why and give you an opportunity to respond, unless we are prevented from doing so by law.
5. Products and product information
We sell decorative homewares including wall clocks, ceramic sculptures, vases and crystal porcelain wall art.
We take care to describe and photograph our products accurately. However:
- Colours may appear differently depending on your screen, lighting and device settings.
- Dimensions listed are approximate and stated in centimetres unless noted otherwise.
- Ceramic and other natural-material items may vary slightly in glaze, finish or texture between pieces. This variation is a feature of the product, not a defect.
- Batteries are not supplied with any of our clocks. Our clocks run on AA batteries, and we recommend a good-quality alkaline battery.
- Clocks do not include screws, hooks or wall plugs. You will need to supply a wall fixing suited to your wall type and the weight of the piece.
Product availability is not guaranteed. If an item you have ordered becomes unavailable before dispatch, we will contact you and offer a replacement, a backorder, or a full refund of that item.
6. Prices, currency and GST
All prices are shown in Australian dollars (AUD).
Infinity Home Hub is not currently registered for GST. No GST is included in our prices, and we do not charge GST on your order. The price you see is the full price of the item. Because we are not registered for GST, we issue receipts rather than tax invoices.
If we become registered for GST in the future, we will update this page, and prices displayed on the site will be GST-inclusive from that point.
Prices may change from time to time. The price that applies to your order is the price displayed at the time you complete checkout.
Occasionally a product may be listed at an incorrect price because of a technical or human error. Where the error is obvious and could reasonably have been recognised as a mistake, we may decline or cancel the order before dispatch. If we do, we will notify you and refund any amount you have paid in full. We will not charge you a different price without your agreement.
7. Orders
Placing an order is an offer to buy the products in your cart. Our order confirmation email acknowledges that we have received your order. It does not by itself form a contract.
A contract is formed when we dispatch the products to you and send you a dispatch or tracking confirmation. If we cannot accept your order, we will tell you and refund any payment in full.
We may decline an order where the product is unavailable, where we cannot obtain authorisation for your payment, where we identify a pricing or description error, or where we reasonably suspect fraudulent activity.
8. Payment
We accept:
- Credit and debit cards: processed through WooPayments, including Visa and Mastercard
- PayPal
WooPayments is provided by Automattic Inc., and card processing is carried out on Stripe’s payment infrastructure. PayPal payments are handled by PayPal. Your card details are entered directly into the payment provider’s secure system and are not stored on our website.
When you pay through either provider, that provider’s own terms and privacy policy also apply to the payment. If you pay by PayPal, any buyer protection PayPal offers operates separately from, and in addition to, our returns policy and your rights under the Australian Consumer Law.
Both providers apply automated fraud checks, which can occasionally decline or hold a legitimate payment. If this happens, contact us at support@infinityhomehub.com.au and we will look into it.
Payment must be received in full and cleared before we dispatch your order.
9. Promotions and discount codes
From time to time we run promotions such as free shipping offers, discount codes or sale pricing. Unless we state otherwise:
- Promotions apply only to orders placed within the stated promotional period.
- Discount codes are for one use per customer and cannot be combined with other offers.
- Promotions cannot be applied retrospectively to orders already placed.
- We may vary or end a promotion at any time, but doing so will not affect an order you have already placed.
Any additional conditions specific to a promotion will be published with that promotion.
10. Shipping and delivery
We deliver within Australia only, using Australia Post and CouriersPlease. We choose the carrier for each order based on the destination, parcel size and service availability.
- Processing: orders are usually processed within 1 to 2 business days.
- Delivery: typically 3 to 8 business days after dispatch, depending on your location.
- Tracking: you will receive an email with tracking details once your order ships.
Shipping is free while a promotion is running. At all other times, shipping is calculated at checkout based on your delivery address and the size of your order, and the exact cost is shown before you pay.
To deliver your order, we provide the carrier with your name, delivery address, phone number and email address so they can complete delivery and send you tracking updates. Once your parcel is with the carrier, delivery is subject to that carrier’s own terms and service standards.
These timeframes are estimates, not guarantees. Delivery can be affected by carrier delays, weather, remote-area routing and peak periods. If your order is running materially late, contact us and we will follow it up with the carrier.
You are responsible for providing a complete and accurate delivery address. If a parcel is returned to us because the address was incorrect or incomplete, or because it was unclaimed, we will contact you to arrange redelivery. A redelivery charge may apply.
Where you authorise the carrier to leave a parcel unattended, you accept the risk of loss or damage after delivery.
Risk in the products passes to you when they are delivered to the address you provided.
11. Changing or cancelling an order
If your order has not yet been dispatched, contact us as soon as possible at support@infinityhomehub.com.au and we will do our best to change or cancel it. Once an order has been dispatched, our returns process below applies.
12. Returns: change of mind
We offer a 14-day change-of-mind return period. To be eligible, the item must be:
- returned within 14 days of delivery;
- unused and in its original condition; and
- in its original packaging, including any tags, inserts or protective materials.
To start a return, email support@infinityhomehub.com.au with your order number before sending anything back. We will provide return instructions.
Change-of-mind returns are at your cost. We recommend using a tracked service, as we cannot process a refund for an item that does not reach us.
Once we receive and inspect the return, we will refund the purchase price to your original payment method, usually within 5 to 10 business days. Original shipping costs are not refunded on change-of-mind returns.
The same 14-day change-of-mind policy applies to sale and discounted items.
This change-of-mind policy is offered in addition to, and does not limit, your rights under the Australian Consumer Law.
13. Faulty, damaged or incorrect items
If an item arrives damaged, faulty, or is not what you ordered, contact us at support@infinityhomehub.com.au with your order number and photos of the item and its packaging.
Please contact us within 48 hours of delivery where possible. It helps us resolve the problem quickly and, for transit damage, supports a claim with the carrier. This is a request, not a condition. Your rights under the Australian Consumer Law are not limited to 48 hours and are not affected if you contact us later.
Depending on the nature of the problem, we will arrange a repair, replacement or refund in accordance with the Australian Consumer Law. We will cover return postage for items that are faulty, damaged in transit, or incorrectly supplied. Where an item is faulty, damaged or incorrect, original shipping costs are refunded in full.
14. Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in these Terms & Conditions excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded.
15. Intellectual property
All content on this website, including the Infinity Home Hub name and logo, product photography, product names, written descriptions, page layouts and design elements, is owned by us or used under licence, and is protected by copyright and trade mark law.
You may view and print pages for your own personal, non-commercial use. You may not reproduce, republish, distribute, or use our content for commercial purposes, or use our branding, without our prior written permission.
16. Reviews and customer content
If you submit a review, photo, comment or other content to us or through our website or social channels, you grant us a non-exclusive, royalty-free licence to use, reproduce and display that content in connection with promoting Infinity Home Hub and our products.
You confirm the content is your own, is accurate, and does not infringe anyone else’s rights. We may decline to publish, or remove, content that is unlawful, misleading, offensive, or unrelated to our products.
17. Acceptable use of this website
You agree not to:
- use the website for any unlawful purpose;
- attempt to gain unauthorised access to our systems, accounts or data;
- introduce malicious code, or interfere with the website’s operation or security;
- scrape, harvest or systematically extract content or data from the website; or
- place orders that are fraudulent or made on someone else’s behalf without authority.
18. Third-party links
Our website may link to third-party sites