CUSTOMER SUPPORT
How Can We Help You?
Orders & Tracking
Track your order, check delivery status, and get updates on your purchase.
We’ll keep you informed every step of the way from dispatch to delivery.
Customer Support
Need help with your order or product?
Our support team is here to assist you with quick and reliable responses
Shipping & Returns
Learn about our delivery timelines, shipping process, and easy return policy for a smooth shopping experience.
faq
Frequently Asked Questions
Delivery typically takes 3–8 business days after your order is dispatched.
Orders are processed within 1–2 business days, and you’ll receive a tracking number once shipped.
Once your order is shipped, you’ll receive an email with a tracking link.
You can use this to monitor your delivery in real time.
If you haven’t received tracking details, please contact our support team.
Yes, we deliver across Australia and New Zealand.
Shipping times may vary slightly depending on your location.
We offer a 14-day return policy.
To be eligible:
- Item must be unused
- Must be in original packaging
Please contact us to initiate a return.
If your item arrives damaged, please contact us within 48 hours of delivery.
Include photos of the item and packaging, and we’ll arrange a replacement or refund.
No, batteries are not included with any of our clocks.
We recommend using high-quality AA batteries for the best performance and longevity.
If your order hasn’t been dispatched yet, we may be able to update or cancel it.
Please contact us as soon as possible after placing your order.
You can reach us via email at:
📧 support@infinityhomehub.com.au
We aim to respond within 24 hours.